Credit Acceptance Corporation · 6 hours ago
Credit Acceptance Corporation | Insurance Specialist GA
Atlanta, GA
Full-time
Remote
Entry Level
$21/hr - $24.58/hr
1+ years exp
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Responsibilities
Work accounts in a call center environment.
Calls are assigned to the Insurance Department to expedite the claim settlement process on vehicles that have a total loss, theft, repair or GAP claim filed against them.
Protect Credit Acceptance’s interest by ensuring that the check issued by the insurance company is used to repair the vehicle or applied to the account when the vehicle is not getting repaired or considered a total loss.
Work accounts to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP coverage with their vehicles.
Follow company policies and procedures to protect Credit Acceptance’s interest and ensure Credit Acceptance receives any proceeds, issued by insurance companies, which the Company is entitled to under the Retail Installment Contract.
Handles inbound calls that are served by a dialer and outbound calls that are made to settle insurance claims in a compliant manner as quickly as possible.
Manage inbound and outbound calls in compliance with the Call Quality Score Model.
Recommend vehicles for repossession when necessary.
Process necessary paperwork pertaining to Insurance and GAP Claims.
Assist in gathering documents for GAP Claims.
Communicate cross functionally with other departments when settling claims.
Encourage customers to stay current on their payments while insurance claims are pending.
Process payments when applicable.
Perform all other duties as assigned.
Meet attendance guidelines as outlined in the Operations Attendance Policy.
Remain compliant with our policies, processes, and legal guidelines.
Qualification
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Required
High school diploma
1-year minimum experience in customer service
Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
Proficient in operating office equipment (telephone, and keyboard)
Have a high-speed internet connection with a minimum of 15mbps download speed
Preferred
Experience in the finance or automotive industry
Experience in Insurance/Claims processing
Experience working with collection systems
Experience working in a fast-paced environment
Experience in a call center environment
Benefits
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical/ dental/vision
Many nonstandard benefits that make us a Great Place to Work
Company
Credit Acceptance Corporation
Springfield, Virginia, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
