Republic Finance · 12 hours ago
Credit Reporting Dispute Support Specialist
Memphis, TN
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Investigate, analyze, and respond to indirect credit reporting disputes (e-OSCAR) according to internal policy and procedures and CDIA Metro 2 guidelines.
Update reporting of consumer account information in e-OSCAR using the AUD process.
Provide friendly and helpful level 1 support to internal users via Service Now ticketing system. Escalate unresolved issues to the next level of support personnel.
Assist branch team members with retrieving credit reports for application processing.
When necessary, contact credit bureaus to resolve complex credit reporting issues.
Support team member in resolving escalated issues, questions, and complaints to ensure prompt resolution time.
Assist Legal & Compliance Department with direct dispute investigation by providing credit report documentation and account details.
Works effectively as part of team atmosphere to perform duties and achieve operational goals.
Perform additional duties as needed within the department.
Qualification
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Required
High school diploma or GED equivalent
2-5 years of Credit Bureau or related consumer financial experience required
Knowledge of FCRA requirements and CDIA Metro 2 guidelines
Experience with tools such as e-Oscar, Sonnet by Palinode, Allied Business System (ABS), Salesforce and Service Now
Ability to make sound, independent judgments within established guidelines
Strong attention to detail and accuracy
Strong analytical skills and problem solving ability
Willingness to learn new things
Ability to multi task and handle stressful situations
Excellent time-management skills; ability to organize own work, set priorities and meet critical deadlines
Self-motivated and independent worker who takes initiative to complete assigned tasks and projects
Ability and desire to work with others in a cooperative, positive, and constructive manner
Excellent verbal & written communication skills
Proficiency in MS Office products, including Word, Excel, and Access
Communicate with all levels of management
Work successfully with a wide variety of individuals
Preferred
College degree preferred.
Benefits
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
401k + employer match
Company provided Life Insurance & Long Term Disability
Employee Assistance Program - Confidential mental health support
Employee of the Month Program
Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
Regular drawings for Sports tickets
Professional offices with a friendly team environment
Company
Republic Finance
Republic Finance specialises in providing a variety of consumer loans and flexible lending options to customers.
1,001-5,000 employees
H1B Sponsorship
Republic Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CVC Capital Partners
2017-12-30Private Equity· undefined
Leadership Team
Rex Ellison
President and Chief Executive Officer
Mark Freeman
EVP and Chief Financial Officer
Recent News
Dallas Morning News
2023-12-23
2022-09-16
Company data provided by crunchbase
