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Team Car Care Dba Jiffy Lube ยท 2 days ago
Crew Chief
Costa Mesa, CA
Full-time
Onsite
Mid Level
$16.70/hr - $16.70/hr
1+ years exp
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Responsibilities
Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
Ensure our quality control measures and processes are followed consistently
Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
Provide clear and detailed direction to the team consistently
Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
Provide guidance and mentoring to the automotive technicians and CSA's
Perform opening and closing duties when the General Manager (GM) is off
Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
Manages inventory and product order that meets the business need
Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
Assist guests with their questions and needs. In-person, electronically, or via the telephone
Qualification
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Required
One to three years of retail management experience; Professional automotive experience is not required.
Must have exceptional oral and written communication skills
Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the retail industry
Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
Has a "Guest First" mindset
You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to stand on your feet on hard surfaces like concrete or metal
Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
Must be able to lift and move work-related items up to 50 pounds
Perform all other duties as assigned or needed.
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Benefits
Employee discount program every 6 months
Medical coverage
401(K) retirement plans
Program for training certifications
Paid vacation days
Swag awards
Company
Team Car Care Dba Jiffy Lube
The American quick lube industry provides more than 100 million oil changes every year from over 10,000 standalone locations.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Sheehy
Chief Financial Officer
Ashley Tribett
Executive Assistant to CEO & CMO
Company data provided by crunchbase
