96 applicants

Company

Vibrant Emotional Health · 8 hours ago

Crisis Continuum Program Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $91K/yr

3+ years exp

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Responsibilities

Manage major initiatives/projects that strengthen coordination and collaboration between the Lifeline and the larger continuum of crisis services, with a focus on 911 engagement and mobile crisis, but not limited to:

Provide guidance and technical assistance to centers

Facilitate access to training & resources for center to support improvement of crisis services for 988 Crisis Contact Centers

Development and disseminate guidance documents, protocols, and best practices

Implementation of any new workgroups and continuation of existing workgroups, if applicable.

Using information and referral best practices, participate in strategic planning activities relating to the development, maintenance, and expansion of the referral database

Solicit and consolidate feedback from centers regarding the referral database, identifying areas of need

Manage ongoing communications between 988 Lifeline centers and the Lifeline Crisis Continuum Program

Create briefing and presentation materials, plan and participate in meetings, conferences, and workgroup facilitation, and synthesize learnings from input gathered.

Deliver technical assistance products following best practices in accordance with guidance from a recognized accredited/accrediting governing practice organization,

Work closely with the Technical Product Management regarding infrastructure deployment and releases

Work with the director to establish a mechanism for tracking and effectively reporting on projects and meaningful data as related to the program’s objective

Maintain and assist data collection from internal databases and key performance indicators. For example, referral database

Assist in consultation and subject matter expertise across departments on initiatives, projects, policies and training that impact crisis continuum.

Collaborate with other members – internal and external – on initiatives to advance best practices and standards for crisis continuum

Assist in maintaining strategic relationships with key stakeholders.

In conjunction with other team members, professionally represent the Lifeline at select professional conferences, presentations or meetings across the United States. Estimated 10%

Responds to requests for support from Lifeline leadership or Vibrant executive staff

Other related duties

Qualification

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Crisis Services ExperienceProgram ManagementStrategic PlanningMicrosoft Office SuiteGoogle DocsData CollectionMaster’s DegreeTechnical Assistance

Required

Bachelor’s Degree (required) or Master’s Degree psychology, criminal justice, public health, policy, (e.g., MPH, MPA, MSW) or other health-related fields) or comparable professional experience

3+ years of work experience in a relevant field

Extensive knowledge of Microsoft Office Suite, expertise with Google Doc

Ability to navigate complex decision-making involving multiple stakeholder groups; Great judgement and effective and creative leadership ability

Ability to take initiative, problem-solve, prioritize duties, and balance competing priorities while paying close attention to detail, meeting deadlines, and working well under pressure

Excellent communication and interpersonal skills

Ability to establish productive and collaborative relationships with all levels of staff

Ability to quickly absorb complex, technical documents and brief the Executive team; Attention to detail and excellent organization skills

Manages their own task list with minimal supervision

Must be able to remain in a stationary position for at least 50% of the time

Will frequently communicate over video calls with internal and external stakeholders as well as team members

Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer