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Company

Crisis Text Line · 6 hours ago

Crisis Counselor Supervisor - Bilingual (English/Spanish) Part-Time

United States

Part-time

Remote

Mid Level

$25.31/hr - $25.31/hr

3+ years exp

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Responsibilities

Perform active rescues when texter safety has been identified as imminent risk

Monitor volunteer Crisis Counselor conversations for training adherence and quality support

Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations

Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety

Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required

Provide real time feedback on conversation quality.

Participate in trainings and internal working groups to increase quality service delivery

Qualification

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Crisis intervention experienceBilingual EnglishBilingual SpanishPeople management skillsG-suite proficiencyMental flexibility

Required

3+ years of crisis intervention work experience beyond volunteerism.

Bilingual, ie. fluent in English and Spanish (written & verbal).

Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.

Benefits

20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays

Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days

Medical, dental, and vision benefits for the staff member and family at no cost to the employee

403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution

12 weeks paid parental leave (after 6 months of employment)

Student loan repayment (after 2 years of continuous full time service)

Family support through a virtual childcare platform

Stipends/Allowances

Mental health (Monthly)

Internet Service (Monthly)

Professional Development (Annual)

Wellness (Annual)

Home office setup (One time/First year)