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Company

Cognizant · 2 days ago

CRM, Senior Consultant

Teaneck, NJ

Full-time

Remote

Senior Level

$81K/yr - $130K/yr

7+ years exp

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ConsultingIndustrial Automation

No H1B

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Responsibilities

Partner with clients and project stakeholders and apply technical and domain expertise to solve core client business challenges or inefficiencies; this may include leading and managing small solutioning teams to accomplish the above

Elevate the Cognizant brand from mere solution vendor to business-focused transformation partner, based on earning the trust and confidence of clients;

Ensure accurate understanding of a client’s business challenges and their optimum alignment to engagements delivering Cognizant solutions

Capitalize on successful project outcomes in pursuit of further client business partnering and involvement with the client’s development of strategic digital transformation roadmaps;

Collaborate with and influence Cognizant project resources (e.g., service lines, SBUs, on/offshore delivery teams) and Partners on behalf of project goals, often-changing client needs, and ultimately client delight;

Leverage specific engagement solutions as marketable Cognizant solution offerings;

Develop practice capabilities and brand recognition by exercising thought leadership, establishing a consultative presence within Cognizant and the wider consulting community, and participating in professional organizations;

Participate in PeopleCare activities; Mentor and support less experienced Consultants for the benefit of the practice.

Qualification

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CX Enterprise ProcessesCRMBusiness TransformationProcess OptimizationCall CenterSales & MarketingDigital Finance SolutionsProcess FrameworksBig 4 ConsultingSignavioCelonisSAPOracleCross-Cultural TeamworkPersonal Leadership

Required

7 + years working in consulting, professional services, or solution development and a strong understanding of CX Enterprise Processes, including CRM, Call Center, Sales & Marketing and Service

Bachelor’s degree in a relevant business area

Broad understanding of core business processes, technology challenges, and technical/business solutions associated with an industry

Experience within a consultancy, within a digital finance solution environment

Experience with process frameworks, methods, and tools (e.g., Signavio, Celonas)

Big 4 or similar consulting experience

Experience participating in the lifecycle of a business transformation

Functional expertise in relevant analysis tools and package software (i.e., SAP, Oracle, etc.)

Acts as Subject Matter Expert (SME) in Process Optimization

Strong verbal and written communication skills

Proven record of academic and professional success

Ability to work independently and as part of a team.

Ability to work as part of a cross-cultural team including flexibility to support multiple time zones.

Personal leadership and a desire to create a culture that enables exceptional outcomes

The embodiment of Cognizant’s Values of: Start with a point of view; Seek data, build knowledge; Always strive, never settle; Work as one; Create conditions for everyone to thrive; Do the right thing, the right way.