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Original Job Post

Jobs via eFinancialCareers · 3 days ago

CRM Developer

Cleveland, OH

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Design, develop, test and deploy customizations, features and integrations within the CRM platform (Salesforce & Microsoft Dynamics).

Assist with technical design and ensure documentation is complete and current for the platform (Salesforce & Microsoft Dynamics).

Manage daily support and maintenance of internal Salesforce CRM, and conduct long-term improvement operations to ensure compatibility with evolving integration requirements.

Manage daily support, end user trouble tickets, and maintenance of internal Salesforce CRM and integrated applications. Responsible for reviewing and deploying annual Salesforce updates. Conduct a long-term improvement review of the platform to ensure compatibility with business workflows and strategies.

Partner with internal stakeholders to gather and document business requirements. Collaborate with various business stakeholders to ensure the success of solutions and sprint deliverables.

Maintain and support UAT environments, testing, and defect resolution tracking.

Assist with UAT and requirement validation.

Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.

Interact directly with Project Managers, IT managers, and end users as necessary to analyze project objectives and capability requirements, including defining specifications for user interfaces, customized applications, and integration with other software applications.

Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.

Ad hoc analysis and projects as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM software developmentSalesforce experienceMicrosoft Dynamics experienceDynamics CRM project experienceDeveloper experienceApexLightningVisualForceSQLJavaScriptManaging integrations3rd party applicationsExamining operationsRe-engineering proceduresFormulating policyDeveloping proceduresSafeguarding organizationProviding solutionsRecognizing need for resourcesKeeping up with trendsContinuous educationSelf-motivatedCreative thinker organizational skillsResults orientedTimely customer service analytical skillsCritical thinking skillsPassion for innovation

Required

BA or BS in Business, Statistics, Computer Science, MIS or equivalent.

Four years or more experience with CRM Software development- both Salesforce and Microsoft Dynamics experience needed

Self-motivated and creative thinker

3+ years of experience Dynamics CRM project experience working as a Developer for at least one complex deployment with multiple integrations from Salesforce to Dynamics.

Proficient with Apex, Lightning, VisualForce, Native, SQL and JavaScript

Proven experience in managing integrations including 3rd party applications

Excellent organizational skills, ability to manage multiple priorities and tasks and prioritize tasks and assignments appropriately; results oriented

Skilled in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures to safeguard the organization

Timely, work, excellent customer service and consistent follow-up

Strong analytical and critical thinking skills, with demonstrated consistent sound judgment and decision-making skills; ability to identify potential problems and provide proactive solutions for management of problems; able to recognize need for supplemental resources

Passion for innovation, keeping up with trends and continuous education related to software development

Effective written and verbal communications skills