Robbins Recruiting Solutions LLC · 5 hours ago
CRM Implementation Lead
Remote, USA
Full-time
Remote
Senior Level, Lead/Staff
5+ years exp
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Responsibilities
Lead the implementation of ServiceTitan, including configuration, customization, and data migration.
Collaborate with stakeholders to define business requirements and align them with ServiceTitan functionalities.
Analyze current workflows and recommend improvements to maximize efficiency using ServiceTitan.
Stay updated on ServiceTitan features, updates, and best practices to continuously improve ability to optimize for end users.
Develop and test custom solutions within ServiceTitan to meet specific business needs.
Ensure data integrity through cleaning, importing, and maintaining accurate records.
Develop and maintain dashboards and reports for performance tracking.
Act as the liaison between technical teams, vendors, and internal departments.
Partner with IT and business leaders to ensure CRM integration with other tools and systems.
Provide on-site and virtual training sessions to ensure end-user adoption and proficiency.
Offer ongoing support and troubleshooting for system-related issues.
Qualification
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Required
At least 3-5 years of experience implementing ServiceTitan or similar CRMs for service-based industries.
Demonstrated success in managing CRM projects from start to finish.
Proficiency in ServiceTitan configuration, API integration, and data management.
Strong understanding of ServiceTitan’s features, modules, and best practices in industries such as home services or field operations.
Strong project management skills with a track record of meeting deadlines.
Excellent communication and interpersonal skills, with the ability to train and support users at all levels.
Problem-solving mindset with attention to detail.
Preferred
Experience in industries such as Roofing, HVAC, plumbing, or other home services.
Familiarity with other CRMs or project management tools.
Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience).
Familiarity with tools like Zapier, Excel, or other integration platforms is a plus.
Familiarity with related tools like Rilla, CHIIRP, Ingage is a plus.
Company
Robbins Recruiting Solutions LLC
Robbins Recruiting Solutions LLC (RRS) is a boutique recruiting consulting firm that specializes in recruitment strategy solutions and direct placement services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Amanda Robbins, MBA
Founder
Company data provided by crunchbase
