103 applicants

Company

Wesco · 2 days ago

CRM Product Owner

Pittsburgh, PA

Full-time

Remote

Senior Level

$104K/yr - $150K/yr

6+ years exp

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Hiring Manager

Lauren James

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Responsibilities

Develop and explicitly communicate the Product Goal

Manage and maintain a transparent product backlog, re-evaluate customer product needs and continually balance priorities of the product across maintenance and strategic initiatives

Review product features as they are developed, providing feedback and guidance.

Participate as a member of the Agile Team, attend Scrum Events, and is responsible for defining epics and stories including Acceptance Criteria and Definition of Done

Interacts with a diverse set of stakeholders, including Senior Management, business and technology teams, customers, suppliers, and external partners

Represent the needs of many stakeholders in the Product Backlog and work directly with delivery teams as the voice of the customer

Drive cohesion across the team but focus efforts on the desired features, while ensuring that each team member is able to contribute to the product’s goals

Provide clear direction and flexibility when priorities change based on user needs and requirements

Participate in Agile SDLC activities, including planning, refinement, stand-ups and retrospectives. Provide support to manage iteration planning and refinement of user stories. Spotlight inter-dependencies among cross-product development teams to ensure seamless delivery

Collaborate with other POs, and Product Executives to ensure the vision of the product is being met and that the product backlog is aligned with the program backlog

Coordinate closely with the Product Executive to ensure alignment with the Outcome Based Product Roadmap and Objectives and Key Results (OKRs)

Serve as a thought leader for a specific business and technology team and assists other leaders with the delegation of work assignments

Use a strong understanding of B2B commercial processes to collaborate with Global Process Owners on process design to support a diverse base of internal and external customers

Lead solutioning sessions that define how the technology will support complex business processes

Embody the Scrum Values: Openness, Respect, Courage, Commitment and Focus

Be “The Ideal Team Member” – Hungry, Humble, and Smart.

Qualification

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Product Owner experienceAgile facilitationAgile frameworksScrum user storiesSaaS environmentDesign thinkingCX/UX experiencePSM certificationPSPO certificationSAFe POPM certificationB2B sales knowledgeCustomer journey knowledge

Required

Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent, relevant work experience required.

6 or more years’ experience as a Product Owner with Agile facilitation background, working in an agile environment (e.g. user stories, iterative development, scrum teams, sprints, personas)

Ability to write clear precise Scrum user stories for scrum teams

Must have a bias for action and be comfortable in an ever changing or ambiguous environment

Strong knowledge of Agile frameworks such as SAFe or Scrum@Scale

Advanced Agile/ Scrum development background

Familiarity in working in a SaaS environment