Vibrant Emotional Health · 4 hours ago

CRM Senior Engineer

United States

Full-time

Remote

Senior Level

$107K/yr - $123K/yr

7+ years exp

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Responsibilities

Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.

Contribute to evaluating and improving best practices and standards in the analysis, design, development, testing, modification, and integration of the Salesforce CRM system.

Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements, and improvements in Salesforce CRM systems.

Assess the severity of problems, determine corrective action, and resolve technical problems.

Monitor end-user usage of the system and perform daily administrative and user support tasks.

Provide technical support to end users, diagnosing and resolving problems.

Evaluate and configure CRM systems, and provide detailed end-user documentation.

Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.

Manage and collaborate with product vendors and systems integrators on the delivery of solutions.

Collaborate with business partners on user acceptance testing.

Work closely with project managers, UI/UX designers, other developers, and data analysts.

Additional duties as assigned.

Qualification

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CRM fundamentalsSalesforce applicationsData migrationREST APIApexSalesforce Developer 1 certificationSalesforce Developer II certificationTechnical specifications writingUser acceptance testing

Required

Bachelor’s degree and at least 7 years of experience as a CRM Engineer or similar role (additional experience may be substituted in place of a degree).

Strong understanding of CRM fundamentals and advanced features.

Experience supporting large-scale CRM implementations and upgrades.

Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).