Crypto Customer Success Specialist (Lisbon-Remote) @ Token Metrics | Jobright.ai
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Crypto Customer Success Specialist (Lisbon-Remote) jobs in Oregon, United States
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Token Metrics · 1 day ago

Crypto Customer Success Specialist (Lisbon-Remote)

positionOregon, United States
timeFull-time
remoteRemote
seniorityEntry Level
ftfMaximize your interview chances
AnalyticsFinancial Services

Insider Connection @Token Metrics

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Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Respond to comments and community member queries in a timely manner
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Work with the team to improve the server and community experience, increase engagement and activity
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Assist with other matters relevant to the role, as provided by Token Metrics
Identify & remove spam, scammers, and inappropriate content from our Discord server

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM systemsCommunity management toolsIntercomTelegramDiscord

Required

Familiarity with CRM systems Preferably Intercom
Ability to navigate community management tools Like Telegram, Discord
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Company

Token Metrics

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Token Metrics is a data-driven investment research platform for blockchain technology with leverage analytics and machine learning.
dateFounded in 2018
location
Austin, Texas, USA
people-size11-50 employees
web-link
http://tokenmetrics.com

Funding

Current Stage
Early Stage
Total Funding
$4.54M
2021-11-23Series Unknown· $1.58M
2021-11-23Equity Crowdfunding· $2.75M
2020-10-15Seed· $0.21M

Leadership Team

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Ian Balina
Founder & CEO
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Veera Budhi
Chief Technology Officer
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Recent News

PRLog
CouponDaku Unveils Exclusive Token Metrics Coupon Code for US Users
2024-01-11
Business Insider
The director of research at Token Metrics shares his 3 favorite altcoins — and why bitcoin and ethereum have limited upside and are no longer the best crypto investments
2022-04-26
Business Insider
A senior analyst at Token Metrics shares his 2 favorite altcoins that can take off if the crypto market weakens — and what would have to happen for bitcoin to crash to $20,000 in a 'worst-case scen...
2022-04-15
Company data provided by crunchbase
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