Otis Elevator Co. · 19 hours ago
CSDM and ITSM Incident Manager
OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA
Full-time
Remote
Mid Level
Maximize your interview chancesBuilding MaintenanceCommercial
Insider Connection @Otis Elevator Co.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Ensures that the Incident Process is fit for purpose and fit for use
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process
Documents and maintains incident process and procedures
Ensures that their process is performed according to the agreed and documented standard and meets the aims of the process definition; not to be confused with the operational side of Incident Management
Participates in requirements discussions and helps resolve cross-functional conflicts
Reviews stories for accurate definition and acceptance criteria
Provides formal process testing and UAT sign-off
Ensures consistent execution of the process across the organization
Works closely with the platform owner and stakeholders to prioritize the relevant backlog
Actively participates in project and scrum meetings
Actively involved in designing and the lifecycle management of our digital products and services
Defines service vision, tactics, goals, objectives and KPIs
Reviews, recommends, designs, and drives implementation of ServiceNow services processes following CSDM principles.
Consult and influence Service Owners/Managers on proper implementation of the CSDM
Documents and maintains service process and procedures
Participates in requirements discussions and helps resolve cross-functional conflicts
Reviews stories for accurate definition and acceptance criteria
Provides formal process testing and UAT sign-off
Ensures consistent execution of the process across the organization
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
Actively participates in project and scrum meetings
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and fit for use
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process
Documents and maintains incident process and procedures
Ensures that their process is performed according to the agreed and documented standard and meets the aims of the process definition; not to be confused with the operational side of Incident Management
Participates in requirements discussions and helps resolve cross-functional conflicts
Reviews stories for accurate definition and acceptance criteria
Provides formal process testing and UAT sign-off
Ensures consistent execution of the process across the organization
Works closely with the platform owner and stakeholders to prioritize the relevant backlog
Actively participates in project and scrum meetings
Responsible for guiding the implementation of the ServiceNow Common Service Data Model (CSDM) to ensure upgrade compatibility.
Actively involved in designing and the lifecycle management of our digital products and services
Defines service vision, tactics, goals, objectives and KPIs
Reviews, recommends, designs, and drives implementation of ServiceNow services processes following CSDM principles.
Consult and influence Service Owners/Managers on proper implementation of the CSDM
Documents and maintains service process and procedures
Participates in requirements discussions and helps resolve cross-functional conflicts
Reviews stories for accurate definition and acceptance criteria
Provides formal process testing and UAT sign-off
Ensures consistent execution of the process across the organization
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
Actively participates in project and scrum meetings
Benefits
Employee Scholar Program
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
Founded in 1853
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-01-04IPO· bme:ZOT
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Cristina Méndez
Executive Vice President and Chief Financial Officer
Recent News
2024-10-25
Morningstar
2024-10-23
2024-04-23
Company data provided by crunchbase
