CSR CPAP Team Region 7 @ Rotech Healthcare | Jobright.ai
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CSR CPAP Team Region 7 jobs in Elmhurst, IL
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Rotech Healthcare · 6 hours ago

CSR CPAP Team Region 7

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Health CareMedical Device
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Responsibilities

Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care
Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Complies with and follows internal and company-wide operating protocols in processing role
Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors
Expected to maintain expertise of insurance requirements for locations serviced in the division
Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise
Maintains understanding of internal policies and procedures
Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner
Proficient at managing varying expectations per each referral source and sales rep
Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line
Work assigned to the CSR Processing Specialist is measured by the Manager's quantity and quality/accuracy of work completed
Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals
Works with colleague's to support the overall goals of the team
Work from home position requirements: Have adequate Internet and work space free from distractions
Performs other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical equipment experienceMedical billing practicesMedical terminologyMathematical calculationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelInternet navigation

Required

High school diploma or GED equivalent, required
Employment is contingent on Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred

Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred

Benefits

Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k
Medical, Prescription, Dental and Vision
HSA and FSA/Dependent Care FSA
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations

Company

Rotech Healthcare

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Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home.

Funding

Current Stage
Late Stage
Total Funding
$6.5M
2024-07-23Acquired
2011-03-25Debt Financing· $6.5M

Leadership Team

T
Tom Koenig
Chief Financial Officer
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Company data provided by crunchbase
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