Pink Callers · 4 hours ago
CST Fully Remote ServiceTitan Experienced CSR-HVAC/Plumbing/Service Trade
Kansas City, KS
Full-time
Remote
Entry Level
$14/hr - $17/hr
1+ years exp
Maximize your interview chancesCRMCustomer Service
No H1B
Insider Connection @Pink Callers
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Responsibilities
Oversee daily office operations, including answering phones, responding to emails, and managing service appointments.
Coordinate and schedule technicians for service calls, installations, and repairs.
Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
Organize documents, invoices, and client records.
Process customer payments and follow up on overdue accounts.
Assist in the setup and implementation of ServiceTitan or similar dispatching software.
Contribute to additional tasks to support the company’s growth.
Qualification
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Required
Experience in scheduling or dispatching
ServiceTitan experience 1+
Proficiency in Google Suite and Slack
Excellent time management, multitasking, and problem-solving skills
Strong attention to detail and communication skills
Must pass background check
Desktop or Laptop with webcam & speakers and a second monitor
Operation System must be Windows or Mac based
8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
Supportable internet speeds and router easily accessible from your workspace
Required Education: High school or equivalent
Required Experience: None(1) years
Preferred
Experience similar industry such as plumbing, HVAC, or electrical services is a plus
Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus
Familiarity with industry terminology, processes, and materials is a plus
Company
Pink Callers
Pink Callers hires remote customer service to make your field service business run more smoothly, specialize in creating value for clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
