Fortrea · 6 hours ago

Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Remote_United States

Full-time

Remote

Entry Level

$15.25/hr - $21/hr

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Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.

Initiate payment plans for patients for outstanding balances.

Routinely utilize multiple resources to resolve patient inquiries while on the phone

Maintain performance goals

Ability to become proficient with processes after completing a structured training program.

Qualification

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Alpha-Numeric data entryMultiple computer applications

Required

High School Diploma or equivalent

Ability to work and learn in a fast-paced environment

Attention to detail

Perform successfully in a team environment

Excellent organization skills

Proficiency navigating multiple computer screens and applications

Alpha-Numeric data entry proficiency

Excellent communication skills

Dedicated work from home space

Ability to manage time and tasks independently while maintaining productivity

Internet download speed of at least 50 megabytes per second

No satellite internet

Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.