Unchained · 22 hours ago

Custody Support Associate

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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BitcoinBlockchain

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Responsibilities

Confidently support client issues and questions across phone, chat, and email. Articulate client feedback into actionable recommendations for our Sales, Engineering, and Product teams.

Act as the first level response for all client service requests. Have a thorough understanding of our policies and protocols to enable you to triage and/or escalate service tickets within adherence to organizational SLAs.

Support multiple projects varying in scale while still demonstrating excellent client support across all channels which will be measured by internal KPIs

Be an expert on our platform across internal support tools. Handle a wide range of issues that will require you to investigate and troubleshoot in real time. Examples include bitcoin deposits, pending transactions, and other various bitcoin specific issues related to client accounts.

Help shape and cultivate our team and company culture. Work closely with peers that share a passion for delivering the best client experience possible. Receive continuous education about Bitcoin through internal team activities, external events, and discussion.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bitcoin self-custodyMultisig security modelBitcoin technical understandingClient service skillsFinancial services experienceCustomer support experienceHardware wallet supportComputer literacySecurityPrivacy-mindedTechnical backgroundExperience at a bitcoin firmProject management