CustomMade · 16 hours ago

Custom Jewelry Project Manager

United States

Full-time

Remote

Mid Level

$68K/yr - $72K/yr

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Responsibilities

Work closely with new and existing customers through online messaging.

Manage ongoing relationships with existing customers and support on their future projects

Understand key customer preferences to bring their design ideas to life

Make thoughtful design and material recommendations that align with the customer’s priorities

Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design

Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions

Communicate design revisions to our CAD designers and concept sketch artists

Share and discuss diamond or gem options

Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style

Create and present quotes for customers that fit their budget and design requirements

Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met

Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction.

Review communication techniques, technical guidance, and project strategy feedback with your manager

Experiment with new approaches and resources with the guidance of your manager

Establish and maintain positive working relationships with other Project Managers and cross functional partners

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing experienceJewelry design passionVisual tasteSales results achievementFine jewelry salesJewelry design experienceGraduate Gemologist degree