Innova Solutions ยท 20 hours ago
Customer Account Management Coordinator
United States
Full-time
Remote
Entry Level
$20/hr - $21/hr
1+ years exp
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Responsibilities
Will possess basic knowledge of all Managed Care solutions
GMB Routing and Monitoring
Customer outreach through email, over the phone, live chat, and intake form
Manage an average of 10-15 customer cases at a time
Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team
Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
Attend and engage in daily Team huddle
Attend and engage in cross-departmental meetings
Qualification
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Required
Basic knowledge of all Managed Care solutions
GMB Routing and Monitoring
Customer outreach through email, over the phone, live chat, and intake form
Manage an average of 10-15 customer cases at a time
Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team
Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
Attend and engage in daily Team huddle
Attend and engage in cross-departmental meetings
Confident, articulate, and professional speaking abilities
Maintain structured and organized day-to-day responsibilities
Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
Acts as an advocate and liaison between the customer and the client
Applies basic concepts, principles, and technical capabilities to perform routine tasks
Responsible for identifying and tracking customer pain points
Uphold's department SOPs and SLAs and department goals
Able and willing to troubleshoot technical issues
Implement processes that improve overall customer experience
Strong communication skills
Prior computer experience using Microsoft Office systems required
Strong verbal and written communication skills as well as great listening skills
Organizational skills / Detail-oriented
Multi-task oriented
Possess a strong work ethic and team player mentality
Rapport building with Sales
Preferred
Bachelor's degree preferred or equivalent work experience, preferred
1-3+ years of previous customer service experience preferred
Managed care, reimbursement, and in-store pharmacy experience preferred
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10,001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (248)
2022 (74)
2021 (32)
2020 (79)
Funding
Current Stage
Late StageLeadership Team
Raj Sardana
Founder, Chairman and CEO
Company data provided by crunchbase
