Shield AI · 3 hours ago

Customer Account Manager, International (R2930)

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $150K/yr

5+ years exp

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Artificial Intelligence (AI)Autonomous Vehicles

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Responsibilities

Develop customized customer playbooks and engagement plans based on specific requirements to ensure the seamless integration of our products and services.

Partner with customers to drive the development of strategic and tactical plans to support their mission and long-term goals.

Build and maintain robust networks with defense, government, and interagency stakeholders to support the company’s goals.

Oversee the reception, staging, orientation, and integration (RSO&I) of company assets in foreign markets.

Create and implement operational designs that align with customer needs and campaign goals.

Conduct thorough area assessments and site surveys to ensure optimal placement and use of company systems.

Manage interagency coordination to ensure smooth operational execution and customer satisfaction.

Qualification

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Customer Success ManagementAccount ManagementUnderstanding customer trendsDOD familiarityProgram Management experience

Required

Experience working with or within government or defense agencies is highly preferred.

Proven ability to independently manage complex customer relationships in foreign markets, demonstrating initiative and leadership.

Strong problem-solving skills, with a demonstrated ability to create innovative solutions in uncertain or rapidly evolving environments.

Exceptional communication and relationship-building abilities to work with diverse stakeholders across cultures and sectors.

Knowledge of UAS, AI, or other defense technologies, with a strong ability to convey technical details to non-expert customers.

Foreign language proficiency

Preferred

A master's degree in Business, Finance, or Program Management

5+ years of experience in a Customer Success (or similar) role, managing relationships with large, global, and complex organizations, preferably working with technical products.