Gusto · 2 days ago
Customer Account Manager - Payroll and Benefits
Wonder how qualified you are to the job?
Bookkeeping and PayrollEmployee Benefits
Insider Connection @Gusto
Responsibilities
Own the customer journey by building trust, rapport, and partnership with the book of business.
Build and maintain relationships with admins to better understand and anticipate their needs.
Provide expert support as a dedicated point of contact.
Partner with customers and cross-functionally to unblock points of friction and address concerns.
Think creatively, pivot quickly, live in ambiguity, and collaborate strategically.
Expand critical thinking skills and creatively problem-solve across all areas of the business.
Advocate for customers and product through strong awareness of offerings and priorities.
Plan and build solutions for customers to drive adoption, retention, and satisfaction.
Promote customer satisfaction and client retention.
Use expertise to provide effective, expert, and creative resolutions for customers.
Qualification
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Required
Preferred 6+ years of full-time experience in a customer service role, either technical account management or consultative customer service
1+ years of full-time experience in Payroll or Benefits
Proven track of customer-facing skills that include proactive and reactive support of customers that drive their success and happiness
Strength in providing effective, expert, and creative resolutions for customers with minimal support
Ability to synthesize and communicate complex subjects and creative solutions effectively, verbally and in writing, with both customers and internal partners
Ability to prioritize and execute multiple high-priority resolutions
Eagerness in building relationships and collaborating with peers, internal teams, and customers
Strong awareness and pride in their product to act as the advocate
Great rapport-building skills to create trust in the solution you provide on behalf of the entire Gusto team
Exceeds expectations with goals, deadlines, and commitments, both set by you and the organization
Eagerness to understand and build resolutions for our customers based on their unique needs
Preferred
Preferred experience with the following technologies: Salesforce, Zoom, Google Suite, Google Calendar, Gmail, Chili Piper
Benefits
Health Insurance
401(k)s
Expert HR
Team Management Tools
Company
Gusto
Gusto provides a cloud-based payroll, benefits, and human resource management solution for businesses.
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (14)
2022 (31)
2021 (32)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown· Undisclosed
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Recent News
Company data provided by crunchbase