Bonusly · 3 hours ago
Customer Adoption Specialist
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $85K/yr
2+ years exp
Maximize your interview chancesEmployee BenefitsHuman Resources
Insider Connection @Bonusly
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Act as a hands-on, consultative onboarding manager to guide our largest customers from contract signature to fully-functioning through operational set up and launch.
Help inform process optimizations for onboarding customers and implementing Bonusly solutions, with a focus on scalable, tech-touch solutions.
Document and maintain library of onboarding processes, templates, and resources for the CS team
Partner with our customers to launch in a timely manner to accelerate time to value, ensuring that they are positioned for long-term success
Leverage your deep product expertise to advise customers on best practices for account configuration, implementing, and adopting Bonusly solutions across three exciting products
Create scalable onboarding content and resources including but not limited to office hours, webinars, optimization sessions, and training videos
Partner with Enablement to maintain and improve 1:many onboarding content in our customer-facing learning management system (LMS)
Partner with our CSM team to ensure successful product adoption and support change management for Performance Enablement
Serve as the 'Voice of the Customer' by relaying feedback internally to the appropriate stakeholders
Project Manage other Customer Success projects as needed.
Your primary KPI will be maintaining and reducing time to launch for all customer segments
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Have 2+ years of experience implementing solutions for customers
Have a passion for making work better and working in an environment where you will be challenged to learn and grow
Are very organized and meticulous
Are an excellent communicator and work well remotely
Are curious and eager to question assumptions, and then take initiative to find creative solutions
Enjoy creating and writing customer-facing training content
Preferred
Experience in Implementation, Customer Success or Project Management at a SaaS organization
Having a basic knowledge of web technologies, including APIs, SAML, and SFTP integrations
Having experience with Learning Management Systems like Skilljar and Gainsight CE
Experience in Human Resources
SaaS experience
Thriving in environments where you enjoy building, improving, and iterating processes.
Benefits
Equity Range: 0.01%-0.02%
Company
Bonusly
Bonusly is an online platform for employee recognition, rewards, and engagement.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.4MKey Investors
Ankona Capital PartnersAccess Venture Partners
2023-02-28Series B· $18.9M
2020-06-01Series A· $9M
2019-04-05Seed· $1.5M
Leadership Team
Raphael Crawford-Marks
Founder and CEO
David Montague
Marketing Operations Lead
Recent News
Company data provided by crunchbase
