200+ applicants

Company

Informatica · 3 days ago

Customer Advocacy and Engagement Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Enable a two-way stream with customer facing teams to collect feedback on best practices and pathways to success to derive meaningful insights for improvements and guide teams to ensure a customer-eccentric attitude while acquiring new customers or dealing with existing customers, while guiding the marketing, branding and sales teams to align with the larger CA strategy.

Encourage problem-solving, strategic thinking and customer-orientation amongst the team.

Maintain and update customer attributes in the reference database, including tracking requests and reference usage

Create sales enablement content that teaches how to navigate, nominate and find references from within the reference tool. You are always championing the database and directing people to existing assets.

Manage and execute the process of customer asset development including entry and oversight of all steps including leading the process of posting customer assets to the corporate website, social platforms and sales portal

Report on customer usage activity by contact and account

Report on reference recruitment and fulfillment by product

Identify, document and develop operational processes to support the success of the program

Build processes to support regular customer outreach, advocate nurturing and advocate participation in Informatica programs

Make decisions that will enhance the customers' experience of our brand and earn us their advocacy in return.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer reference programsProject managementSalesforceMS OfficeReference EdgeSeismicOperational disciplineStrategic thinking

Required

3+ years' experience supporting customer reference programs or other cross-functional marketing teams

A sense of customer first and comfort communicating with internal customers

Clear and direct communicator

Strong project management skills and operational discipline

Experience bringing assets to completion reliably and repeatedly

Strong MS Office and Salesforce. Reference Edge and Seismic experience is helpful.

Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans

Flexible time-off policy and remote working practices

Tuition reimbursement program to support your and personal growth

Equity opportunities and an employee stock purchase program (ESPP)

Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Company

Informatica

Glassdoor

3.9

Informatica is an enterprise cloud data management platform that accelerates data-driven digital transformation.

Founded in 1993

Redwood City, California, USA

5001-10000 employees

https://www.informatica.com

H1B Sponsorship

Informatica has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (119)

2022 (169)

2021 (198)

2020 (132)