Penn Mutual ยท 3 days ago
Customer Advocacy Lead
Remote - United States
Full-time
Remote
Senior Level
$70K/yr - $103K/yr
5+ years exp
Maximize your interview chancesFinancial ServicesInsurance
Insider Connection @Penn Mutual
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Lead cross-functional teams using Agile project management methodologies to ensure efficient, timely delivery of customer solutions.
Leverage data to develop key metrics and create compelling narratives that highlight insights, trends, and performance to inform decision-making.
Demonstrated ability to prioritize and drive critical escalated matters to resolution in collaboration with cross-functional leaders.
Ability to challenge the status quo using critical thinking skills in order to recommend and influence change and solutions.
Help design processes and workflows that better meet customer expectations.
Provide strategic guidance for complex escalations and customer-facing challenges.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Lead cross-functional teams using Agile project management methodologies to ensure efficient, timely delivery of customer solutions.
Leverage data to develop key metrics and create compelling narratives that highlight insights, trends, and performance to inform decision-making.
Demonstrated ability to prioritize and drive critical escalated matters to resolution in collaboration with cross-functional leaders.
Ability to challenge the status quo using critical thinking skills in order to recommend and influence change and solutions.
Help design processes and workflows that better meet customer expectations.
Provide strategic guidance for complex escalations and customer-facing challenges.
Previous experience leading scaled escalation management teams.
Exceptional communication and interpersonal skills, with the ability to build strong relationships across teams.
Demonstrated ability to break complex problems and create actionable execution strategies.
Proven track record of five years in operational and/or program management leadership roles in an agile environment.
Preferred
Prior Life and annuity administration leadership.
Bachelor's Degree Business Administration, Risk Management, or Insurance.
Company
Penn Mutual
Penn Mutual helps individuals and families do more in life by creating solutions that deliver the complete value of life insurance.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Eileen McDonnell
Chairman & Chief Executive Officer
David O'Malley
President and Chief Operating Officer
Recent News
2024-05-08
MarketWatch
2024-04-07
Company data provided by crunchbase
