61 applicants

Company

Apple · 1 day ago

Customer Advocacy Quality Assurance Specialist

Austin, Texas, United States

Full-time

Onsite

Mid Level

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Artificial Intelligence (AI)Consumer Electronics

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Apple

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Responsibilities

Design and refine survey questions to support investigations.

Conduct Quality Evaluations and survey audits to ensure accuracy.

Report monthly summaries and findings to Leadership.

Manage assigned tasks and projects independently, ensuring timely delivery.

Provide guidance to CAT Advisors via the Ask-QAS Slack channel.

Execute CAT Recommendations processes effectively.

Support leadership initiatives and execute projects that align with quality goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data analysisData visualizationCATrec processNorth Star systemsConstructive feedbackKeynote trainingWrikeMiroTableauApple SurveyChorus pagesSupport documentation

Required

Experience as a Customer Advocacy Phone Advisor.

Proven ability to maintain high performance in a fast-paced environment.

Exceptional attention to detail.

Strong time-management and organizational skills.

Excellent verbal and written communication skills.

Demonstrated ability to collect, analyze, and visualize data.

Familiarity with the CATrec process and North Star systems.

Preferred

Skilled in writing and delivering constructive feedback.

Experience developing and presenting Keynote training sessions.

Advanced proficiency with Wrike, Miro, and Tableau.

Expertise in drafting and deploying surveys via Apple Survey.

Experience curating Chorus pages and developing support documentation.

Ability to manage competing priorities while meeting deadlines.

Company

Apple

Glassdoor

4.2

Apple is a corporation that designs, manufactures, and markets consumer electronics, personal computers, and software.

Founded in 1976

Cupertino, California, USA

10001+ employees

https://www.apple.com

H1B Sponsorship

Apple has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2569)

2022 (4857)

2021 (4908)

2020 (3580)