Penn Mutual · 2 days ago

Customer Advocacy Specialist

Remote - United States

Full-time

Remote

Entry Level

$60K/yr - $77K/yr

2+ years exp

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Responsibilities

Manage escalated customer issues, track their resolution, and work with relevant departments to ensure timely and satisfactory outcomes for customers.

Gather, analyze and interpret customer feedback from various channels (surveys, complaints, support tickets, etc.).

Serve as a voice of the customer within the organization, ensuring their feedback is considered in resolutions.

Partner with internal teams to develop solutions that address recurring issues and trends to enhance the customer experience.

Propose and implement process improvements based on customer feedback and data insights to enhance overall customer experience and operational efficiency.

Qualification

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