Robert Madden Industries · 2 days ago

Customer Assurance Manager: HVAC Technical Support

Austin, Texas Metropolitan Area

Full-time

Onsite

Mid, Senior Level

5+ years exp

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ElectronicsHeating Ventilation and Air Conditioning (HVAC)

Hiring Manager

Brittany Guerrant

Insider Connection @Robert Madden Industries

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Responsibilities

Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment installation and operation.

Handle a high call volume of customer calls via our Technical Support Line.

Provide onsite systems/equipment assessment and technical support.

Provide technical training on products to the dealer/contractor personnel.

Prepares and delivers reporting to external customers, internal customers, and manufacturers of problem situations and resolutions proposed.

Facilitating resolution of consumer complaints.

Minimal overnight travel required in the designated territory and periodically to various locations throughout the continental United States.

Qualification

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HVAC industry knowledgeTroubleshooting HVAC systemsTechnical trainingWorking in extreme climatesProblem-solvingExceptional communicationProficient in conflict resolutionProfessional personalityEnjoy working in a fast-pacedTeam-oriented environmentProduct-specific softwareMicrosoft OfficeOutlookWordExcelPowerPointAptitude to learn

Required

Minimum two-year AS/HVACR technical degree plus 5 years of appropriate fieldwork experience in installation, service, and maintenance of residential and commercial HVAC systems or a minimum of 10 years of appropriate fieldwork experience.

Solid understanding of the HVAC industry from sales, installation, and service perspective.

Should possess advanced skills and extensive troubleshooting of HVAC/HVACR installation and maintenance problems.

Strong analytical/problem-solving skills.

Exceptional communication skills.

Ability to present technical training to medium/large audiences in a classroom environment.

Ability to manage multiple priorities.

Proficient in conflict resolution.

Must be able to climb ladders physically, access roofs, and enter and maneuver in tight spaces such as crawl spaces and attics. Work in extreme hot and cold climates for up to 4 hours.

Professional Personality.

Enjoy working in a fast-paced, team-oriented environment.