Yoh, A Day & Zimmermann Company · 9 hours ago

Customer Care Advocate

St Louis, MO

Full-time

Remote

Entry Level

$21/hr - $23/hr

3+ years exp

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Bookkeeping and PayrollConsulting

Hiring Manager

Emily Aubuchon

Insider Connection @Yoh, A Day & Zimmermann Company

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Responsibilities

Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment

Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts

Maintain a positive attitude and working relationship with all customers, patients and internal teammates

Zticket/CRM Entry and compliance

Inbound and outbound call work as assigned

Qualification

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Proficient in Microsoft OfficeCRM softwareProactive CommunicationPatientQuality FocusedAccountable

Required

Bachelors or equivalent combination of education and experience.

Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred

Experience with Customer Relationship Management software; Salesforce.com preferred

Candidates must possess strong verbal and written English communication skills.

Patient and customer focused

Attention to detail

Preferred

Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.

Strong evidence of great customer service via phone, e-mail, fax or web modalities.

Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.

Strong commitment to quality.

Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.

Minimum of 3-5 years of customer service experience, preferably in a healthcare.