Atlantic Union Bank · 4 hours ago
Customer Care Center Representative I (Remote in VA/MD/NC/GA ONLY)
VA
Full-time
Remote
Entry Level
$31K/yr - $46K/yr
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Responsibilities
Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests.
Perform account maintenance and match appropriate products to customer’s needs.
Proactively analyze callers’ needs.
Use standard screens, scripts and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues.
Navigate a computerized system to address and resolve callers’ issues.
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures.
Other duties as assigned.
Qualification
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Required
High school diploma or equivalent
Strong problem solving and decision-making abilities; able to think analytically
Excellent customer service and telephone skills
Well organized
Able to handle multiple tasks
Flexible, able to adapt to change
Detail oriented and quality focused
Excellent oral and written communication skills
Able to work weekend hours on a rotating basis
Shifts may vary for each position offering, depending on business need
Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
Fluent Spanish language skills may be required as identified
Preferred
Previous call center experience
Company
Atlantic Union Bank
Atlantic Union Bank is a financial company that provides wealth management, private banking, and advisory products and services.
Founded in 1902
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$402.5M2024-10-21Post Ipo Equity· $402.5M
1993-10-08IPO· undefined
Leadership Team
Jule Kreyling
President and CEO
Jon Bridges
SVP, Mortgage Chief Operating Officer
Recent News
2024-10-22
2024-10-21
Company data provided by crunchbase
