Teranet Inc. · 3 hours ago
Customer Care E-Services Specialist - Agent
Remote (ON)
Full-time
Remote
Entry Level
2+ years exp
Maximize your interview chancesComputerConsumer Electronics
Insider Connection @Teranet Inc.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Assisting customers across Canada with all support inquiries including software training, usage questions, billing questions, technical support, and other experience inquiries. Considering regional and product nuances when delivering support.
Recording details of customer interactions accurately and meaningfully, gathering appropriate checklist details, and screen prints of incidents as required.
Appling additional information for business insight reporting.
Contributing equally to the team ensuring daily performance and service satisfaction goals are achieved in support of service level and scorecard objectives.
Supporting other solutions as needed related to the Real Estate ecosystem including lawyers, law clerks, mortgage brokers, lenders, municipalities, real estate agents and consumers.
Participating in business-driven activities as required (i.e. proactive outbound calls, campaigns, etc.)
Responsible for learning and updating knowledge of our solutions and various Real Estate professional's usage of our solutions and terminology to support customers effectively.
Contributes articles, trains, and mentors’ new agents as required.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Post-secondary education diploma in a related real estate field.
At least 2 years of work experience in a real estate ecosystem environment (i.e. partner/customers).
Experience with Real Estate Law and the process for closing Real Estate transactions or with multiple listing service technology and devices used by real estate professionals.
Strong ability to gather relevant information, assess situations, draw conclusions, and recommend appropriate solutions.
You can gather appropriate details, assess and arrive at a conclusion, and recommend a solution.
Solid understanding of property listing, sale, and registration processes in Ontario.
Excellent verbal and written communication skills with a strong focus on customer service.
Proficiency with computers, web, and mobile technologies to effectively support browser/app-based solutions.
Reliability is a key requirement for this role.
Flexibility to cover extended hours or adjust shifts as needed.
Ability to prioritize tasks and manage time effectively.
Capable of typing while conversing with customers.
Exceptional communication skills, particularly over the phone.
Clear articulation and active listening without interrupting.
Excellent written communication skills are required for email support.
Preferred
Bilingual (French) speaking is an asset.
Ideal for candidates with a background as a Real Estate Legal Assistant, Law Clerk, Realtor, or Real Estate Office Clerk.
Benefits
Paid Vacation & Sick Leaves
Maternity, Parental and/or Adoption Leave Top-Up Program
100% Employer-Paid Health Benefit Plan
Retirement Savings Plans with Employer Matching Scheme
Ongoing Financial Wellness Seminars
Corporate Discounted Programs + Wellness Program
Employee Assistance Program (EAP) for our employees and their families!
Company
Teranet Inc.
Teranet is Canada’s leader in the delivery and transformation of statutory registry services, with extensive expertise in land and commercial registries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-10-15Acquired
Leadership Team
K
Kerri Brass
Senior Vice-President, Finance & Chief Financial Officer
Company data provided by crunchbase
