105 applicants

Company

Wix · 1 day ago

Customer Care Expert

Cedar Rapids, IA

Full-time

Hybrid

Entry Level

1+ years exp

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B2BDeveloper Tools

Work & Life Balance

H1B Sponsor Likely

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Responsibilities

Build strong relationships with Wix users, figure out their true needs, and help guide them to reach their business goals and enhance their online presence.

Work on resolving Wix user questions, and offering support and solutions professionally, timely, consistently, and accurately.

Effectively utilize internal resources and determine when to escalate as appropriate.

Represent Wix as a primary contact for Wix users and aim to exceed user expectations by responding promptly to inquiries via email, phone, chat, and/or other communication channels.

Introduce Wix users to our different tools, services, and products they can benefit from, and help onboard them where appropriate.

Develop expertise in Wix products and stay up to date with new features and improvements.

Work in a dynamic team environment, collaborating with other departments and product teams, to advocate our users’ needs and strengthen product roadmaps.

Analyze user behavior and relevance to determine their effect on user satisfaction.

Adhere to a predetermined daily schedule with the flexibility to pivot as needed to meet customer care demands.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing experienceReal-time engagementUser behavior analysisHigh-performance standardsExperience in tech companyDynamic environment

Required

You are a customer service professional with at least 1 year of experience working in a client-facing role.

You enjoy collaborating with colleagues in an office setting, you excel in an open-floor work environment and the camaraderie of working alongside peers motivates you.

You have strong communication skills and are comfortable engaging in real-time exchanges with users.

You have excellent communication skills and can manage discussions and effectively navigate user interactions to elicit key information.

You find meaning and pleasure in helping others succeed and are curious to know what drives our users.

You have strong critical thinking skills and are confident about taking responsibility and ownership and applying these skills in novel or challenging situations.

You hold yourself to high-performance standards and work to improve constantly.

You’re passionate about new technologies and always eager to learn more.

You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.

You realize there is more than one career ladder, and you have the drive to find your career path recognizing your strengths and interests.

Preferred

Bonus points if you have experience working for a tech or at an internet company!

Benefits

Comprehensive health & life benefits including fully covered medical, dental and vision.

Generous and flexible time off for personal recharge and special life moments

Emotional and mental health support programs

Allowances supporting nutrition, fitness and productivity

401K matching, with no vesting period

Equity & ESPP -

We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.

All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.

Company

Wix

Glassdoor

4.0

Wix provides a platform for the development of cloud data services for millions of registered users worldwide. It is a sub-organization of God-i.

Founded in 2006

Tel Aviv, Tel Aviv, ISR

1,001-5,000 employees

http://www.wix.com/

H1B Sponsorship

Wix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)