Lumen Technologies · 1 day ago

Customer Care Manager III

USA

Full-time

Remote

Mid, Senior Level

$54K/yr - $84K/yr

5+ years exp

Maximize your interview chances

Big DataInformation Services

Actively Hiring

Insider Connection @Lumen Technologies

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.

Provide critical date management and escalation support to meet committed delivery objectives.

Validate order details for sold services

Follow established protocol for submitting orders to Order entry and provisioning.

Provide timely response to customer and service delivery inquiries.

Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

Meet learning, development and personal growth objectives to provide a superior customer experience.

Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Lumen products knowledgeTechnical products understandingOrder process knowledgeTelecommunications experienceCollaboration skillsProject management experienceCustomer care policiesImplementation workflow