Sutherland · 15 hours ago

Customer Care Representative, Remote

Columbus, OH

Full-time

Remote

Entry Level

$15/hr - $15/hr

Maximize your interview chances

AnalyticsArtificial Intelligence (AI)

No H1B

Insider Connection @Sutherland

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Deliver exceptional service and solutions to customers of our customers through inbound calls and chat

Handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently

Leverage probing questions to resolve issues

Multitask effectively

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PC proficiencyProbing questionsKeyboard skillsMS Office knowledge

Required

Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently

Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues

Strong attention to detail and the ability to effectively multitask

High school diploma or GED; an Associate's degree is a plus.

Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.

A quiet and distraction-free, secure place to work.

This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.