189 applicants

Company

Amazon · 1 day ago

Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Salt Lake City, UT

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions

Manage both inbound and outbound calls

Proactively identify solutions to questions you anticipate our customers having in each interaction

Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary

Provide best-in-class service experience for our customers while working in a fast-paced environment

Help answer customer inquiries regarding their insurance and copays, as well as shipping needs

Provide our customers with technical support when navigating pharmacy.amazon.com

Serve customers in a timely manner to ensure we are maximizing our relationship with them

Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship

Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer skillsHealthcare experienceCall center experienceWeb-based tools

Required

High school diploma or equivalent (must be 18 years of age or older)

6+ months of professional experience working with computer and web-based tools

Experience multitasking with phone and computer skills

Submit and pass a pre-employment drug test in order to be considered

Preferred

1+ year of relevant phone or email customer service experience

Excellent communication skills (spoken and written)

Experience working in a customer service or call center

Experience working in healthcare environment

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Demonstrated ability to work as a team member

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)