Patterson Companies, Inc. · 15 hours ago
Customer Care Representative (Remote)
Hickory, NC
Full-time
Remote
Entry Level
$15/hr - $15/hr
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Responsibilities
Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
Act as liaison between branch offices and the Financial Shared Services.
Performs other duties as assigned.
Qualification
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Required
High School degree or equivalent
Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
Possesses strong interpersonal and communication skills, exceptional at building relationships
Positively contribute to the Financial Shared Services team environment
Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
Proficient in computer navigation and working with several software programs at the same time
Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times
Preferred
SAP experience
Financial Services experience
Benefits
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
Company
Patterson Companies, Inc.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom.
Founded in 1877
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-12-11Acquired
1992-11-06IPO
Leadership Team
Donald Zurbay
President and CEO
Mark S. Walchirk
President and Chief Executive Officer
Recent News
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