GotPhoto.com | fotograf.de ยท 20 hours ago
Customer Care Representative (Remote In CA, CO, TX)
Denver Metropolitan Area
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years exp
Maximize your interview chancesE-CommercePhotography
Insider Connection @GotPhoto.com | fotograf.de
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Responsibilities
Respond to our customer inquiries and resolve issues promptly and courteously via phone and email.
Provide accurate information about our platform and its features
Troubleshoot technical issues and escalate complex problems to the appropriate departments.
Maintain detailed records of customer interactions and transactions using our CRM system.
Support the improvement of our Customer Development operation
Qualification
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Required
At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes
Strong problem-solving abilities and attention to detail.
Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users
Experience communicating customer issues to internal teams
Excellent verbal and written communication skills
Preferred
Experience in software or tech organizations is a plus
Benefits
Generous Leave Policy
Paid medical leave
Paid parental leave
Subsidized fitness membership
Annual learning budget of $500, which can be increased to $1,000
Company
GotPhoto.com | fotograf.de
Our mission is to digitalize the people photography industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
