Elavon Europe ยท 1 day ago
Customer Care Representative
Remote, United States
Full-time
Remote
Entry Level
$20/hr - $22/hr
1+ years exp
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Responsibilities
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
Responds to telephone inquiries, requests and problems from merchants.
Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
Communicates applicable policies, procedures and practices to merchants.
Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Qualification
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Required
High school diploma or equivalent
Typically at least six months of customer service experience
Preferred
Effective telephone, interpersonal and verbal communication skills
At least 12 months experience working in a contact center environment
Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
Elavon Europe
People come first at Elavon. Our payments experts deliver tailored and reliable solutions to power the payments of our customers.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Klasson
Head of Sales & Partnerships | SMB DACH & BENELUX
Company data provided by crunchbase
