Prescryptive Health, Inc. · 3 hours ago
Customer Care Representative
United States
Full-time
Remote
Entry Level
$19/hr - $23/hr
2+ years exp
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Responsibilities
Interact directly with customers (individuals and pharmacy employees) to understand their challenges and assist them in resolving, directing them to resources, or escalating to Prescryptive colleagues as needed.
Build and apply a deep understanding of customer pharmacy benefit plans, including the ability to interpret covered items and effectively communicate information to customers in simple, easy-to-understand language.
Provide prompt, efficient, detailed, customer-oriented service to Prescryptive’s customers.
Document resolutions and processes in our systems.
Work with Customer Care team to provide feedback to other teams within Prescryptive related to how customers are using our products and challenges they are experiencing, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
Actively seek solutions to customer needs and process enhancement.
Assist with customer communication during critical launches.
Actively engage with and develop your knowledge on the company’s progress and upcoming products.
Contribute to the building of our internal processes and documentation.
Qualification
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Required
Positive demeanor.
Strong self-starter who thrives in a dynamic, fast-paced, small team environment.
Ability to work in ambiguous and rapidly changing environment to build and create processes without clear guidelines.
Comfortable with technology.
Impeccable written and verbal communication skills.
Ability to utilize exceptional problem-solving skills to simplify and overcome complex challenges.
Ability to use good judgement to escalate customer concerns.
2+ years of experience in a consumer-focused Customer Care (i.e. Customer Service or Call Center) role.
Demonstrated proficiency in Microsoft Office applications.
Established track record functioning in an ambiguous, fast-paced work environment.
Access to a high-quality and secure internet connection and a quiet, private workspace free from interruptions.
Availability to work 5am - 2pm PT / 8am - 5pm ET
Preferred
Understanding and experience with Salesforce CRM software.
Adept at navigating and utilizing complex user platforms, including adjudication systems and formulary management tools.
A foundational knowledge of PBM processes or a pharmacy-related background.
Previous work experience or training as a pharmacy technician
Benefits
15 Days Paid Time Off (PTO), plus 12 paid holidays
401k match plus 100% employer paid medical, dental, and vision
Company contribution to Health Savings Account
Stock options
Company
Prescryptive Health, Inc.
Prescryptive Health is on a mission to rewrite the script for the US pharmaceutical market.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$26MKey Investors
Morningside Venture InvestmentsPool Global Partners
2020-08-25Series A· $26M
2019-04-01Seed· undefined
Leadership Team
Chris Blackley
Co-Founder & Chief Executive Officer
Kevin Young
Co-Founder & Chief Product Officer
Recent News
MedCity News
2024-06-05
Company data provided by crunchbase
