Be an early applicantLess than 25 applicants

Company

GoodLeap · 1 day ago

Customer Care Sales Advisor

United States

Full-time

Remote

Mid Level

$22/hr - $22/hr

3+ years exp

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Financial Services

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Responsibilities

Representing GoodLeap as a subject matter expert during a series of calls to customers

Provide exceptional customer service and support by utilizing strong verbal and written communication skills.

Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services

Update GoodLeap systems to ensure each interaction with a customer is well documented

Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap

Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.

Complete other tasks as deemed appropriate by manager.

Qualification

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Customer service experienceSales experienceSolar industry experiencePatience

Required

3+ years of customer service and/or sales experience

Excellent interpersonal, verbal, and written communication skills

Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion

Embraces change and is flexible to the needs of the business and team

Ability to accept and apply coaching and feedback from leadership

Proven track record of reliability and a strong work ethic is a must

Preferred

Previous solar customer service or sales experience highly desired

Company

GoodLeap

Glassdoor

3.6

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.

Founded in 2015

Roseville, CA, US

501-1000 employees