myCOI · 23 hours ago
Customer Care Specialist, Commercial Insurance- 100% Remote
Indianapolis, IN
Full-time
Remote
Entry Level
1+ years exp
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No H1B
Insider Connection @myCOI
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Responsibilities
Build sustainable relationships of trust through open and interactive communication with teammates and customers
Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
Upload Certificates of Insurance (COI’s) into our software program
Solve and respond to support emails
Maintain inbound and outbound phone calls
Ensure accurate tracking of communications
Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction
Meet personal and team goals for productivity and customer satisfaction
Qualification
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Required
Commercial insurance industry experience required, personal, health and life insurance will not be applicable
Experience working with Certificate's of Insurance on an entry level
Experience working remotely
1+ years in a customer support role
Proficient use of Microsoft Word and Excel
Experience meeting daily set goals and metrics
Passion for customer service and serving others
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Demonstrated problem resolution skills and ability to make quick decisions
Team-oriented, enjoys working together to provide solutions and best in class service
Preferred
Bachelor’s Degree preferred but not required
Benefits
Medical
401k w/match
Health Savings Account/HSA
Dental
Vision
Short Term Disability Insurance
Paternity and Maternity leave for expecting parents.
Pet Insurance (includes pet food, prescriptions, etc.)
Life Insurance
Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
Company
myCOI
MyCOI is an insurance tracking software for businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.33MKey Investors
SaaS Capital
2021-09-08Debt Financing· $5M
2018-04-06Seed· $2.2M
2015-05-22Debt Financing· $0.1M
Leadership Team
Kristen Nunery
CEO
Recent News
2023-12-20
2022-09-22
2022-04-24
Company data provided by crunchbase
