MassMutual · 12 hours ago

Customer Care Specialist

USA

Full-time

Remote

Entry Level

$45K/yr - $45K/yr

1+ years exp

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Insider Connection @MassMutual

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Responsibilities

Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact.

Educate customers about their life insurance policies with MassMutual.

Apply knowledge to handle many problems independently while seeking guidance in highly complex situations.

Balance time effectively to ensure the department meets expected service levels.

Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time.

Qualification

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Customer Service ExperienceMicrosoft Office SuiteInsurance Products ExperienceBilingual (Spanish)

Required

1+ years of customer service experience (or Undergrad Degree in lieu of experience)

High School Diploma (or GED)

Preferred

2+ years of Customer Service Experience

Proficiency with Microsoft Office Suite

Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking.

Bilingual a plus (Spanish)

Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows