Numerator · 3 hours ago
Customer Communication Specialist
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Develop and execute a comprehensive communication plan to increase engagement and adoption among existing customers.
Create detailed customer journey flows, identifying actionable trigger points at which targeted communication can deepen customer engagement with Numerator’s platforms.
Analyze business data and metrics to inform strategic decision-making and create benchmarks and success criteria.
Establish a strong working relationship with cross-functional stakeholders in our Services, Product, Enablement, and Marketing teams to ensure that all strategies are well-aligned with overall business goals and executed effectively.
Track the performance of strategies through defined KPIs, identifying areas for improvement and making data-driven adjustments.
Create and share regular performance reports with stakeholders, highlighting successes and opportunities for improvement.
Explore opportunities to integrate AI into workstreams to drive innovation and scale.
Qualification
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Required
Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
3+ years in a client-facing and/or marketing role; experience in managing multiple client accounts is a plus.
Familiarity with the CPG industry and/or consumer panel data is highly desirable.
Exceptional verbal and written communication skills, with the ability to craft compelling messages that drive customer action and engagement.
Ability to collect, analyze, and interpret customer data and campaign performance metrics to inform decision-making.
Excellent organizational skills and attention to detail.
Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently and as part of a team.
Strong problem-solving skills and a client-first attitude.
Benefits
An inclusive and collaborative company culture
An opportunity to have an impact on our growing teams and organization
Ownership of platforms and environments with industry leading product
Market competitive total compensation package
Volunteer time off and charitable donation matching
Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
Regular hackathons to build your own projects and work with people across the entire company
Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching.
Company
Numerator
Numerator is a data and tech company that provides advanced technology for consumers to understand the market research industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$21.4MKey Investors
Bain Capital Ventures
2021-04-19Acquired
2014-06-19Series B· $16M
2013-05-01Series A· $5M
Leadership Team
Andrew Feigenson
CEO, Advertising Intelligence
E
Eric Belcher
CEO
Recent News
2024-12-03
2024-11-05
2024-05-04
Company data provided by crunchbase
