Postman · 2 days ago

Customer Education & Advocacy Program Specialist

Remote, USA

Full-time

Remote

Mid Level

$89K/yr - $105K/yr

3+ years exp

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Responsibilities

Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.

Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.

Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.

Draft and distribute communications for program updates, event invitations, and internal briefings.

Create and maintain comprehensive documentation for all ongoing projects and processes.

Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.

Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.

Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementAirtableZendeskEvent CoordinationProcess ImprovementCross-Functional Collaboration