96 applicants

Company

Bazaarvoice · 7 hours ago

Customer Education Manager, Client Digital Experience

Austin

Full-time

Remote

Entry, Mid Level

$65K/yr - $70K/yr

2+ years exp

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Responsibilities

Content Creation & Development: Designing, writing, and producing educational content (videos, webinar presentations, courses, one-pagers, etc.).

Training Delivery: Conducting live and recorded training sessions and providing self-service resources.

Customer Engagement: Responding to customer inquiries, collecting feedback, and providing ongoing support.

Non-Managed Portfolio Support: Supporting non-managed customer segments with self-serve and scaled resources, often acting as internal liaison to ensure value articulation for these customers.

Effectiveness Monitoring: Measuring the impact of educational programs and adapting to customer needs.

Cross-Department Collaboration: Working with product, sales, customer success, and support teams to align educational initiatives with broader company goals.

Continuous Improvement: Iterating on and improving training programs based on feedback, product updates, and performance data.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing rolesContent creationPublic speakingCross-functional collaborationSolutions-oriented attitude

Required

2+ years in customer-facing roles (client success, education/training, support), with a strong preference for tech or SaaS backgrounds.

Skills in creating user-friendly materials, from guides to training videos and interactive modules, that simplify complex concepts for a diverse audience.

Ability to design and deliver educational content effectively.

Clear communication and public speaking/presentation skills.

Organization and time management skills.

Collaborating with client success, product, support, sales, and marketing teams to create aligned and up-to-date content that addresses customer needs and company goals.

A solutions-oriented, eager, can-do attitude and the ability to roll up your sleeves to achieve desired outcomes.

Preferred

Austin based candidates preferred but remote US based candidates will be considered.

Benefits

Annual bonus

Great benefits

Company

Bazaarvoice

Glassdoor

4.2

Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.

Founded in 2005

Austin, Texas, USA

1,001-5,000 employees

http://www.bazaarvoice.com

H1B Sponsorship

Bazaarvoice has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (3)

2021 (9)

2020 (9)