Logixboard · 2 days ago
Customer Enablement Specialist
Seattle
Full-time
Remote
Mid Level
$90K/yr - $130K/yr
3+ years exp
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Responsibilities
Collaborate with cross-functional teams to map out the customer journey and identify key enablement touchpoints which can drive customer satisfaction and retention.
Partner with Account Management to drive retention and account growth opportunities as identified by the Account Management team.
Develop a comprehensive customer enablement strategy that supports customer onboarding, accelerates time-to-value, and drives product adoption.
Design resources such as training sessions, guides, tutorials, and webinars, for customers across segments and at various stages of the customer journey.
Identify and develop content around common use cases, best practices, and new feature rollouts.
Deliver enablement sessions both one-on-one and to broader audiences.
Track and analyze customer engagement and adoption KPIs as well as gather feedback to continuously refine and improve resources and programs.
Ensure internal teams are aware of tools, resources, and training available to help them guide customers effectively.
Qualification
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Required
3+ years of experience in customer success, enablement, or education, with at least 2 years in a SaaS environment
A strong sense of ownership and experience in navigating ambiguity
Proven ability to drive enablement initiatives that lead to positive customer outcomes
Experience building out customer education platforms or tools
Excellent verbal and written communication skills, with experience creating clear, concise, and engaging enablement content
Strong organizational, analytical, and problem-solving skills, with experience managing multiple programs and priorities in a fast-paced environment
Ability to self-serve in data analysis, specifically with SQL and MixPanel, to measure the effectiveness of enablement resources
Preferred
Background in instructional design or experience creating e-learning content
Logistics industry experience
Benefits
Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones.
Paid life insurance and Long Term Disability.
12 weeks parental paid time plus a $2,500 parental bonus to support you and your family.
Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.
Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.
A yearly Learning and Development budget of $500 to find your own way to continue your professional development.
A one time WFH budget of $1,000 for you to get the other things you need in order to do your best work.
Company
Logixboard
Logixboard is a white-labeled customer experience software that helps logistics service providers increase sales and retain customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50.75MKey Investors
Insight PartnersRedpointSocial Leverage
2022-01-26Series B· $32M
2021-04-28Series A· $13M
2019-10-22Seed· $5.4M
Leadership Team
Julian Alvarez
CEO
Juan Alvarez
Co-founder
Recent News
Technology Magazine
2024-02-20
Technology Magazine
2024-01-19
2023-12-23
Company data provided by crunchbase
