Customer Engagement Specialist @ johnnie-O | Jobright.ai
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Customer Engagement Specialist jobs in Los Angeles County, CA
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johnnie-O · 2 days ago

Customer Engagement Specialist

positionLos Angeles County, CA
timeFull-time
remoteOnsite
seniorityEntry Level

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FashionRetail
Hiring Manager
Priscilla Zamora
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Insider Connection @johnnie-O

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Primary role will be to be the johnnie-O Wingman
Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person
Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
Support the Operations/Marketing/Ecommerce/Sales teams on special projects
Support johnnie-O events and other activities as needed
Some weekend and holiday work required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Morning personNegotiating skillsMaturitySavvy work ethic communicationFlexible team playerSales friendlyRespectful humorHighly detail-orientedOrganizedCreative problem-solvingInitiativeCustomer experience improvementExcelB2B platformECommerce platformERP systemOrder entryInventory reconciliationReturns processingFull Circle ERPApparel industry

Required

Strong work ethic
Excellent communication and people skills
Effective verbal and written communication skills
A flexible and versatile team player willing to go above and beyond when needed
Morning person – role will require early mornings, as early as 6 am PST
Sales friendly people person
Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills
The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment
Highly detail-oriented and organized
Ability to assess and resolve a wide range of issues in creative ways
Ability to take initiative in problems that arise and recommend processes to improve the customer experience
Candidate should have a BA/BS

Preferred

Intermediate Excel skills
Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing
Full Circle ERP and Apparel industry - a plus

Benefits

Discretionary annual bonus incentive program

Company

johnnie-O

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Johnnie-O offers a collection of SoCal lifestyle essentials for men and boys.
dateFounded in 2005
location
Los Angeles, California, USA
people-size11-50 employees
web-link
http://www.johnnie-o.com

Funding

Current Stage
Early Stage
Total Funding
$131.48M
2022-04-25Series Unknown· $108M
2019-01-18Series Unknown· $4.28M
2017-01-20Series Unknown· $8.81M

Leadership Team

D
Dave Gatto
CEO and Board Director
linkedin
K
Katie Daly Benjamin
COO and Senior Vice President, Finance
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Recent News

PYMNTS.com
Johnnie-O CEO: Personalized D2C Messaging Drives Customer Retention
2024-06-04
Axios
Coming to North Hills: Men's clothing line Johnnie-O
2024-06-04
Golf
Johnnie-O just launched its first-ever women’s collection. Check out these standout pieces
2024-06-04
Company data provided by crunchbase
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