Vital · 1 day ago

Customer Engineer

Remote (US)

Full-time

Remote

Mid Level

$100K/yr - $130K/yr

3+ years exp

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Developer APIsHealth Care

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Responsibilities

Deep diving with our customers to resolve queries. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Ideating and building features that’ll help improve our support for customers

Collaborating with our Head of Product, Boris to determine our product roadmap

Working with other engineers to make continuous improvements as they come up, you’ll have full access to the stack in this role

Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - you’ll be the go to person for technical support

Building out a world class technical support function, that people tell their friends about 😉

Qualification

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PythonAPI based productsHealthcare experienceOther coding languagesLow code tools