Conduent · 1 day ago
Customer Engineer Manager
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $149K/yr
3+ years exp
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Responsibilities
Lead the team and be responsible for hiring, training, and prioritizing the work of the team.
Responsible for resolving problems and incidents as they occur, work with other infrastructure support teams to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications.
Must be able to get processes automated, documented, and added to a knowledge base / Wiki for team use.
Must have the ability to work in a multi-system and multi-platform environment.
Responsible for coordination with operations center staff to ensure monitoring of production systems.
Responsible for driving continuous improvement initiatives for the team.
Responsible for documentation of processes and procedures relating to training, deployments, troubleshooting and environment maintenance for our applications.
Qualification
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Required
Excellent working knowledge of Linux and network technologies.
Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required.
Knowledge of advanced Unix/Linux/Windows commands.
Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.)
Prior experience in managing technical teams required (3+ years).
Ability to utilize computer operating systems utilities.
Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
Bachelor’s degree in a related technical field or equivalent work experience.
Preferred
Knowledge of Apache, Tomcat and Glassfish preferred.
Prior experience in a Level 2 or Technical Helpdesk role preferred.
Prior experience in a PCI environment or the Payment Industry preferred.
ITIL Service Management knowledge desirable.
Benefits
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them.
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired· by Xerox
2009-01-01Series Unknown· Undisclosed
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase
