NCR Atleos · 2 days ago

Customer Engineer Sr

Nevada, United States

Full-time

Onsite

Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

BankingFinTech

Insider Connection @NCR Atleos

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Responding to customer installation, maintenance, and service calls promptly and effectively

Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory

Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support

Utilizing technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters

Performing maintenance repair and system overhauls

Managing network faults and traffic, configuration, security, and remote system access

Capturing customer information to complete invoicing

Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Systems ArchitectureDatabase Management SystemsNetwork/System ManagementLarge ServersMainframe ComputersImaging SoftwareCompTIAN+ CertificationPC SkillsBasic Electronic SkillsHardware FamiliarityOperating System FamiliarityMicrosoft Office SuiteWindows XPWindows 2000Local CandidatesAuthorized to Work in U.S.Valid Driver's LicenseDriving RecordRotating ShiftsWeekend ShiftsWalkingStandingManipulating ObjectsHand-Eye CoordinationRelevant ExperienceFoundational KnowledgeProblem-Solving

Required

Knowledge of systems architecture, database management systems, and network/system management

Familiarity with large servers, mainframe computers, and imaging software

A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity

Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000

Local candidates strongly preferred (this position is not eligible for paid relocation and candidates must be available to begin work promptly in the assigned geographic territory)

High School Diploma or GED (Associate Degree or higher preferred)

Must be authorized to work in the U.S.

Must be at least 21 years of age

Must have a valid driver's license and driving record that satisfies NCR fleet requirements

Ability to perform essential functions of the job with or without a reasonable accommodation

Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time

3+ years of relevant experience