44 applicants

Company

Original Job Post

Pulumi · 3 days ago

Customer Engineering Manager

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$175K/yr - $196K/yr

5+ years exp

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Cloud ComputingComputer

Comp. & Benefits

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Responsibilities

Foster a collaborative and high-performing team culture that aligns with company values and goals.

Lead, mentor, and manage a team of 6 to 10 Customer Facing Architects, ensuring high performance and continuous professional growth.

Conduct regular performance reviews, provide constructive feedback, and develop personalized growth plans for team members.

Drive initiatives to increase product adoption across our customer base by developing and executing strategic plans.

Partner with the sales team to review customer opportunities and bring technical evaluations to successful conclusion.

Work closely with architects to understand customer needs, challenges, and opportunities, ensuring tailored solutions are provided.

Partner with Sales, Marketing, Product teams and Executive Leadership to align strategies and enhance customer experience.

Facilitate communication and collaboration across departments to ensure cohesive customer engagement.

Monitor and analyze team performance metrics, customer feedback, and market data to refine strategies and achieve business goals.

Participate in the recruitment and onboarding process for new team members, ensuring a strong, skilled, and diverse team.

Promote a positive work environment that attracts and retains top talent.

Qualification

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Cloud InfrastructureCustomer SuccessStrategic PlanningSalesMarketingProduct ManagementExecutive CollaborationProblem-SolvingLeadershipCommunicationAdaptability

Required

5+ years proven experience in a leadership role, managing customer facing technical teams, solutions architects, technical support or professional services teams.

Experience in a technical customer-facing role, including positions such as solutions engineering, consulting, or technical support. This experience encompasses addressing client needs, providing technical guidance, and ensuring successful implementation and support of technical solutions.

Deep familiarity with core cloud-based infrastructure, application modernization, Open Source technologies, and public and private cloud platforms.

Strong understanding of technology solutions, customer success, and enterprise software.

Demonstrated ability to develop and execute strategic plans, drive results, and lead change effectively.

Experience working with Sales, Marketing, Product and Executive teams in a dynamic, fast-paced environment.

Impeccable written, verbal, and in-person communication skills.

Comfortable working with ambiguity, charting a course, and driving to execute.