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Company

Original Job Post

Pulumi · 2 days ago

Customer Engineering Manager

Seattle, WA

Full-time

Onsite

Senior Level

$175K/yr - $196K/yr

5+ years exp

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Cloud ComputingComputer

Comp. & Benefits

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Responsibilities

Foster a collaborative and high-performing team culture aligned with company values and goals.

Lead, mentor, and manage a team of 6 to 10 Customer Facing Architects ensuring high performance and continuous professional growth.

Conduct regular performance reviews, provide constructive feedback, and develop personalized growth plans for team members.

Drive initiatives to increase product adoption across the customer base by developing and executing strategic plans.

Review customer opportunities with the sales team and bring technical evaluations to successful conclusions.

Work closely with architects to understand customer needs, challenges, and opportunities, ensuring tailored solutions are provided.

Partner with Sales, Marketing, Product teams, and Executive Leadership to align strategies and enhance customer experience.

Facilitate communication and collaboration across departments to ensure cohesive customer engagement.

Monitor and analyze team performance metrics, customer feedback, and market data to refine strategies and achieve business goals.

Participate in the recruitment and onboarding process for new team members, ensuring a strong, skilled, and diverse team.

Promote a positive work environment that attracts and retains top talent.

Qualification

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Cloud InfrastructureCustomer SuccessStrategic PlanningSalesMarketingProduct ManagementExecutive CollaborationProblem-SolvingLeadershipCommunicationAdaptability

Required

5+ years proven experience in a leadership role, managing customer facing technical teams, solutions architects, technical support or professional services teams.

Experience in a technical customer-facing role, including positions such as solutions engineering, consulting, or technical support. This experience encompasses addressing client needs, providing technical guidance, and ensuring successful implementation and support of technical solutions.

Deep familiarity with core cloud-based infrastructure, application modernization, Open Source technologies, and public and private cloud platforms.

Strong understanding of technology solutions, customer success, and enterprise software.

Demonstrated ability to develop and execute strategic plans, drive results, and lead change effectively.

Experience working with Sales, Marketing, Product and Executive teams in a dynamic, fast-paced environment.

Impeccable written, verbal, and in-person communication skills.

Comfortable working with ambiguity, charting a course, and driving to execute.

Benefits

Health (US Only) - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance.

Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize.

401K (US Only) - With employer match

Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver.

Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely.

Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget.

Equity - As a small but growing startup, we all act like owners and you will earn equity in the company.

Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!